Customer Testimonials
Wonderful experience! Our teen has her first car!
Very pleased with the service. Staff was friendly and helpful
Great job by all !
The process was smooth and our sales representative Daniela was pleasant and professional. This is our 2nd purchase with Gettel Toyota and Daniela as our sales
(Translated by Google) Excellent service and customer service. Thank you to Mr. Richard Tirado. (Original) Excelente Servicio y Atención al cliente. Agradecida con el Sr Richard Tirado.
Nuri did an amazing job getting our new Highlander ready and got us back on the road in record time. She had everything ready for us. We have purchased many cars in the past. This was the best experience ever.
Had a great shopping experience here. Josh Johnson was a great help!
Very courteous and professional staff.
I bought a car here a few months ago. I clearly told them to sign me up for full coverage insurance and they haven’t, but told me they were. Tried to sell me a new Toyota which… I told them from the beginning that I am not interested in a new car. They kept going with it and I literally turned around to leave because they clearly do not listen. Then they went back and forth with their usual “let me ask the manager” and making me wait 20min each time, I’m not sure why they still do ... Read More Google - Nov 11, 2026
Gettel sales, finance and managers were efficient, professional and knowledgeable. I would highly recommend this dealership.
(Translated by Google) Great (Original) Estupenda
Waiting room is very comfortable with the exception of many carpet stains. Fresh coffee and bottled water.
I bought a vehicle last week. So far, so good!
(Translated by Google) Chris and the entire Toyota team are always friendly and do a great job. (Original) Chris y todo el equipo de toyota son siempre amable y hacen buen trabajo.
Wayyyy over priced! $1900 ro replace a starter? Never again!
I appreciate the great service from everyone that took care of me. Matthew was very accommodating and considerate.
The worse I’ve been taking care of!! I’ll give you one last chance
I have very bad experience with this dealer , mainly with finance department. I brought a brand new car by financing and agree to receive all my signed document through email. It is almost 7 weeks and i didn't receive yet even after in regular contact with the related finance person. He is just lingering me ....i don't know why? I am very disappointed with this kind of customer service from this renown Toyota brand.
Ben Garcia, newly hired at this dealership, was great to work with during purchase of car. He did not try heavy sales tactics though he did try his best to keep the price higher. To be expected. But we finally agreed on a price that was fair to us both. If I had to buy another Toyota, I would call him first. Joe was also very helpful.
Normally my experience here shines. So tired of the windshield repair guys asking for work if they see a chip. Don’t need it.
When I went in for the Auto Butler service, the vehicle came back with bugs still on the hood after 5 hours of waiting. I told my service advisor about it and he drove it back again. After another hour, the tech brought the car up a second time and there were smears on the paint. I was quite disappointed after driving there in the morning and spending 5 hours waiting. The guy outside got his own rag ... Read More Google - Nov 9, 2026
Best costumer service I ever had in a long time. Very very happy with the vehicle. We love it
Found out everything I needed to know about my car repairs and when it would be completed
I had a very good experience at Gettel and I ❤️ love my new car. I would really love to get the instruction manual for my new car though. It was not in the vehicle when I bought it.
Our salesman was Ben, he was great 👍 When we picked up the car Eric was the manager in the body shop,he was wonderful! He made our experience the best! The gentleman that helped us hook our phones up was another great guy! Thank you 😊
Worked with Blair. Great guy. Great work ethic. Nice guy.
Perfect
I have not herd one word from tech since it came in
I bought a camry from gettel 10 yrs ago they gave me a 1k trade in for my car then put it on there website at 10k. Now just lay week traded another car which received 1k again which was even below of what the trade in value was and now have it posted on their website for almost 9k. Be aware of your trade in cars at this dealership
Curtious . Prompt awesome representative
They had the vehicle I was looking for and initially I wasn't going to drive all the way down there when their sister location, very near to my location, was advertising a similar Corolla due in that showroom on 11/4. As it happened, I decided to check it out and while I may not have been ready to deal, I just couldn't say no to the offer.
(Translated by Google) Excellent service, very fast, I left satisfied with the maintenance of my car (Original) Excelente servicio, bien rápido, me fui satisfecho con el mantenimiento de mi auto
100000 mile check up
Ok, here is what I received after I pickef up from collition repait shop. 2 days later I ga an appointment for brake repair. A guy from shop came to me when I was waiting and ask me what happened to my car. I explained him and he said this was not a good repais shop. H e showed me something I never expect to see. The shop took the inner fenders out to get acess to the headlights which is ok but after the repair the guy who put everything back together he missed couple srews and nuts to put ... Read More Google - Oct 29, 2026
Everything went well at the dealership, but I felt the salesman did not spend enough time with me going over the specifics of my car. This was my first purchase of a hybrid vehicle. I didn’t understand anything about how they worked or any of the controls in the car and pretty much I was abandoned after the sale took place.
1/5 Stars – Services department Unprofessional, overpriced, and completely incompetent.
If I could give zero stars, I would. My experience with this Toyota service department was an absolute disgrace from start to finish:
Days 1–3: My car sat on their lot for three full days before a technician even touched it.
Day 4: Received a call claiming there were two issues, but they refused/were unable to continue diagnosing it without a battery replacement.
The Diy Diagnostic: Instead of handling it professionally, I had to leave the dealership, go buy my own battery, bring it back, and install it myself in their parking lot ... Read More Google - Oct 28, 2026
Great service. Accommodating. Solid customer service.
Erica helped me i had some significant service that needed to be done. There were issues with warranty coverage. Could've been very stressful and I was concerned. Erica was very helpful throughout the entire ordeal.
Excellent service from the Salesman. Very interested in our wants and needs and appreciated him.
Excellent service from the Salesman. Very interested in our wants and needs and appreciated him.
Very nice employees, quick service
Loso was AMAZING. Top customer service. He went above and beyond for us
Took way too long, didn’t put correct mileage on new sticker, didn’t reset maintenance light, and not sure if they did all the work we were charged for!!
(Translated by Google) Very good service (Original) Muy buena atención
I had my oil and filter changed and serviced and everything was great and on time. Matt was very courteous and professional
We bought a used vehicle from them about 2 months ago and had a couple things that needed repaired, which they did with no problem! The other day one of the issues re-appeared and I called…spoke with Jared and he had us bring the car in, took care of it with no problems! Very timely, great customer service in the service area! Thanks so much for taking great care of your customers…we will spread the word and send friends and family your way!!
poor salesmanship/ Spent 6 hours talked to 6 different sales people. Different hiustle with a different sales , waited an hourto finalize the deal. the good loan deal which was a s crew deal to over 7 %. Never showed me the information just transferred to the next sales person Didn't show any features on the car. very high pressured. . and a bad deal for a buyerr.
Everytime I come here I wait 30 minutes just to be spoken to or I have to go inside and ask for help.
Last time I came to this location there was employees playing in my car with my belongings and moving stuff around & one of my personal belongings was removed and stolen from my cars dash when I told them they said “oh sorry about how you feel” instead of telling me who worked on my car and was in there to take my belongings.
I decided to go to a location an hour away who did great, I ... Read More Google - Oct 19, 2026
I've had positive experiences in person, but was told I could cancel my extended warranties over the phone as I was moving out of state. I have called and left voicemails nearly daily over the past two weeks and have yet to get any response. This is actually ridiculous. Whether understaffed or "it's the end of the month and we're busy", two weeks with zero return contact is unacceptable for something that shouldn't take very long since the car is sold and the loan is paid off.
Unprofessional, came in let them know I'm going through a divorce and need a car loan only in my name, my ex called and somehow I was not notified about my loan at all, however, it was encouraged for my ex to be added to new loan with no approval from me and no correspondence from dealership on loan approval, plans for loan etc. I had to call the dealership myself for an update after over a week.
If I could give this dealership ZERO stars I would. Sales associate Marisa pulled the keys of a Lexus RX 350 at 7pm last night 10/8, holding the vehicle for me as I was traveling over 3 hours to get there. I told them I secured a mobile mechanic to inspect the vehicle the day I was coming scheduled for his arrival at 1030 in the next morning, 10/9. I gave them the companies name and everything was set. I talked to their Finance guy about the plan for financing when I got there. I spoke with the sales manager about the car. They commited ... Read More DealerRater - Oct 9, 2026
I’ve received so many messages from Gettel Toyota of Bradenton asking me to leave a review and I honestly didn’t want to leave a negative one, but at this point I feel like my concerns have not been taken seriously.
I purchased a 2022 Toyota Tacoma in August and since then I’ve been dealing with several strange driving issues. The truck vibrates around 35–40 mph, the transmission sometimes shifts roughly or hesitates, it slows down pretty hard when I release the gas and sometimes when I accelerate again, even gently, it suddenly jerks forward.
I’ve been back to ... Read More Google - Oct 8, 2026
I went in to get a tuneup, but I found out it cost $900 to change out spark plugs on a 2016 ES 350 so I settled for a tire rotation and a coolant flush that took three hours. The service representative was cool though.
She did a great job. We weren’t there long. Showed us the car after saying what we wanted and a few hours later. I’m in a Kia that Toyota was the worst
Agreed on a price and then raised the price a thousand dollars more on the paperwork. After everything was signed I received the paperwork to see the agreed price was not correct. Matt, Louis and Ray were all present at the agreement that Cody approved. I am in contact with corporate office and making a formal complaint against Gettel in Bradenton off 41. Clearly bait and switch corrupt car dealerships. Do not purchase a car here.
(Translated by Google) The cars are excellent, the service is great, until you make the purchase. After that, it's a problem getting any help; it's impossible to get good service. They don't care about your situation or any questions you might have, which they claim to answer before the purchase. It's a scam. I don't think they're all the same, but I haven't had any luck. Thanks.
(Original)
Los carros , excelente , el trato especial, asta que haces la compra, después es un problema para que te atiendan, es imposible que te traten ... Read More Google - Sep 1, 2026
Good selection, but very pushy staff.
just now
New
Sharing in the hopes this helps someone. We were in from out of town, dropped in to compare the interior on a 1794 Sequoia and ended up purchasing the vehicle but it’s been a nightmare working with the dealership. The communication is impossible and Daniel, the finance associate on our deal is incompetent. We’ve waited almost 2 months to get information so we can get our tag and received a call threatening legal action from our local tag office because we waitoed so long. Daniel continued to tell us they were waiting for the paperwork but the ... Read More DealerRater - Aug 22, 2026
Worse experience I’ve ever had. The sales people need to take ethic classes. It was pretty much adamantly insisted we just let our vehicle be repossessed and not to worry about it hurting my credit score. We were NOT going to do that. We already had been approved through our bank for a loan. They even went as far as calling our present car dealer and demanding they cut the price of the payoff. And was VERY RUDE and UNPROFESSIONAL!
-0 stars if I could….
I've been a customer of Gettel Toyota for years, but after this visit I won't be back and I can't recommend it to anyone.
When I first arrived, I explained I had a nail in my tire and mentioned my tire and wheel warranty. My service advisor, Matt, didn't treat me with respect from the start. He told me to go sit in the waiting area and that he'd come get me in a few minutes. Thirty to forty minutes passed, and I watched him help other customers who had just ... Read More Google - Aug 16, 2026
I'm extremely upset because I feel as though management didn't really care about the paint/rust problem with my car and they just touched it up and it looks terrible and my car is still under warranty and it's a 2025. I'm not happy.
Please beware of Sales person Roberto, he does not have sales ethics whatsoever. He made me walk out with a car he knew I was not going to qualify for. He hid financial information from me and run my credit for nothing because days later I get a call from him saying I have to return the car because the bank didn’t accept the financing. All they want is to close a sale by telling you a bunch of lies.
(Translated by Google) I really like Toyota; it's always been my choice. But today I'm very disappointed with the treatment I received. Their employees, driven by the pursuit of goals and bonuses, create a very unpleasant web for the customer. They sell without explaining clearly, and in the end, we end up paying prices we never imagined. I left there very disappointed, not with Toyota itself, but with its employees and the current system. I think it's something that denigrates a brand that, with so much dedication over the years, has become a benchmark in the industry.
(... Read More Google - Jul 31, 2026
The fee for a diagnostic was excessive.
BUYER BEWARE. EL COMPRADOR TENGA CUIDADO. Do NOT waste your HARD EARNED MONEY at this Dealership, or ANY of the Gettel Car Dealerships. You will get SCAMMED-ESTAFADO! They are the stereotypical car dealer! Slimy, deceiving, deceptive, SKETCH xx so RUN far and fast away from here.
Someone in Florida is driving a 2013 Chevy Cruze that was illegally sold by this dealer. You are driving a car that was not legally theirs to sell. I have the original title in New York as well as the original dealer key and the NYS DMV also confirmed the illegal transaction!
The dealer knew ... Read More DealerRater - Jul 25, 2026
Not enough space for my complaint. Horrible service...HORRIBLE This complaint is for Gettle Kia dealership
Using cars.com "instant offer" to get people in the door at 14th st. Gettle = Gettle is 1 of 2 dealers that cars.com stated i can go into to get the price quoted at cars.com. Big mistake - Gettler uses cars/com to get you in the door then offer you significantly less. Cars.com = $18,375, Gettle $15,375. This is for a BMW 540i loaed (M Sport Package etc). They coule easily get $23,000 for my car - without question. Total greed and deceptive practices. I have notifed cars.com, but I doubt they will do anything about it.
Sumamente pésima tuve la mala experiencia de ir hoy a dar mantenimiento al coche de mi esposo y el mío lo cual el servicio no se hizo nos cobraron sin hacer ningún trabajo la ves anterior se tomaron mi agua y dejaron sucio el coche por dentro con pomos de agua no tengo ninguna palabra positiva q dar en este me sentí estafada
I have very mixed feelings about this dealership. On the surface, their service department appears organized. Online scheduling is easy, and the check‑in process generally runs smoothly. Unfortunately, the business as a whole relies heavily on predatory sales practices, and that overshadows everything else.
Every visit feels like an attempt to extract as much money as possible from customers while disguising it as “taking care of you.” A clear example is their partnership with windshield contractors who roam the service area looking for even the smallest, harmless chip. They push aggressively for full windshield replacements, even when the damage ... Read More Google - Jun 13, 2026
Worst car buying experience I have ever had. Things were great until I signed on the dotted line and then found out my sales person had lied about a couple different things. Crooked place. Don’t recommend.
For anyone thinking of purchasing a vehicle here, just know the management is unaccountable. They will sell you a problem vehicle and cover up the issues for the sale. After having brought the vehicle in multiple times, I needed to threaten them with a legal claim before they corrected the problem. Don’t expect anything from them but constant callbacks and emails inquiring if you’re interested in purchasing the vehicle you already bought. Every vehicle sold should come with a complimentary red nose, so everyone can see you got clowned.
I've called and left four messages for the finance department to call me back in regards to cancelling my Autobutler warranty because my car was totaled and can't seem to get ahold of anyone. I will gladly change this review if someone will get back to me.
This car dealership is a scam.
To begin with, I live more than an hour away from this dealership, and I even had to drive back a second day just to pick up the car. When I finally received my brand-new car, there was an empty Pepsi bottle left in the center console. I decided to forgive them for that mistake, but then I realized the car was also given to me with an empty gas tank. My salesperson refused to fill it up and told me, “You can afford the gas.” I had to go back inside twice and ... Read More Google - May 14, 2026
Won’t be coming back here again.
I got a screw in my tire on the way to work and didn’t have a jack in my truck, but I did have a tire repair kit. I installed a temporary plug so I could safely make it to the dealership instead of calling a tow truck.
I arrived right when they opened at 7 AM, explained the situation clearly, and asked if they could properly repair the tire with an internal patch. They took my truck in, and after waiting until about 8:45, I was told that because I installed a plug ... Read More Google - May 8, 2026
My experience summed up was predatory, manipulative, and disappointing. First, I came in to this dealership browsing, I left with one of their most expensive vehicles. I mentioned things I did not like about the car that I ultimately bought (and the only car I was shown), but instead of showing me alternative options, the sales people immediately began to push me and push me to purchase this vehicle. I would even say something like I was hungry and I was going to leave for lunch, they would beg me to stay and continue to work a deal. I had ... Read More Google - May 8, 2026
(Translated by Google) My last experience with this Toyota dealership on 14th Street in Bradenton wasn't very good. I took my car in for service in good condition; there was no damage to the body. When I handed the keys to the mechanic, we walked around the car, and there was no damage. When I picked it up, we found damage that the employee downplayed and even blamed us for bringing it in like that, even though he had inspected the car with us. It's been a week, and no one has given me any answers. The service ... Read More Google - May 1, 2026
Trim on door panel missing after picking up the vehicle. I had window regulator replaced with oil and filter change and engine filter and cabin filter
