Staff Reviews
Service
Sabrina Manning
Assistant Service Manager
Christopher Therrien
Assistant Service Manager
Matthew Bitterhoff
Assistant Service Manager
Monica Bailey
Assistant Service Manager
James Grigsby
Service Advisor
William Body
Assistant Service Manager
Brianna Feliciano
Service BDC Manager
Richard Tirado
Service Advisor
Luis Gonzalez
Assistant Service Manager
David Sacta
Assistant Service Manager
Mary Garrido
BDC Associate
Collision Center
Blair Smith
Body Shop Estimator
Erik Erickson
Body Shop Estimator
Larry Allen
Collision Advisor
Internet
Priscilla Villafuerte-Zamudio
BDC Manager
Management
Alexander Alvarado Jr.
Sales Manager
Jesse Austin
Parts Director
Finance
Michael Brewer
Finance Manager
Sales
Daniela Coello
Sales Professional
Maria Diaz
Business Development
Nico Blackburn
Sales Professional
Martin Burdick
Sales Professional
John Fraga
Sales Professional
Patrick Geden
Sales Professional
Johnatan Hernandez
Sales Professional
Joe Herreo
Sales Professional
Enrique Juelle
Business Development
Ervin Lopez
Sales Professional
Zane Spiekerman
Sales Professional
Administration
Hayley Gerken Gerken
Marketing Manager
Sabrina Manning
Assistant Service Manager
Aug 25, 2024
My previous review centered on the purchase experience of
My previous review centered on the purchase experience of a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one individual my recent experience with a service rep, Briana, was far from acceptable. I called the dealership several weeks ago to arrange an oil change and get an update on the air bag recall. Briana promised to get right back to me with more information but three days later still no return call. I followed up and Briana told me that she took a few days off (her schedule indicated she'd be working). No new information was supposedly available on the recall so I asked for her direct extension and that I would call her in a couple of weeks. I did call as indicated and left a message. After no return call for another few days I went to the dealership site and requested a service appointment and planned to get any update on the recall when I arrived. Almost a week later she called me with no apology for the late response only to say she noticed I had already booked an appointment and that she had taken a vacation. When I told her I was upset that there was no return call and that no one covered for her while she was vacationing she attempted to deflect these shortcomings and implied it was my fault. She said that I could have called someone else and then went so far as to ask if I returned calls when I go on vacation. The answer is YES, when I was working I returned calls when on vacation and I also left a voicemail message with TWO additional contacts in the case of an emergency (with phone numbers and email addresses). This is a customer satisfaction business and to blame a customer for her/the dealership's shortcomings is ridiculous and incredibly poor oversight/training. Perhaps this was a back-to-back coincidence but not returning calls as promised or following up in a timely basis is totally unacceptable.
May 10, 2024
I have been taking my Toyota Camry to Gettel for years.
I have been taking my Toyota Camry to Gettel for years. They have always done a great job and in a timely manner.
May 06, 2024
Luis was efficient, friendly and everything I expect when
Luis was efficient, friendly and everything I expect when I come to Gettle. I love my Toyota and still have not one regret buying it here. Thank you Bradenton team for all your hard work.
May 03, 2024
Convenient and very nice.
Convenient and very nice. Staff has been outstanding. I have nothing but good things to say about my experience. I would definitely recommend Gettel in regards to service and service staff. Considering purchasing a vehicle from Gettel in the future.
Apr 12, 2024
Christopher Therein took care of my service and he did an
Christopher Therein took care of my service and he did an outstanding job! I was very happy with all the service they provided.
Christopher Therrien
Assistant Service Manager
May 30, 2024
Chris had my AC problem identified and repaired quickly -
Chris had my AC problem identified and repaired quickly - a big deal in the summer. I also really appreciated the ride home and back. Toyota is quality products and service.
May 02, 2024
The oil and filter change took approximately 1hour and 20
The oil and filter change took approximately 1hour and 20 Minutes.but the screw replacement for the splash pan took 3 hours due to tech error.Chris corrected the situation and look care of the extra time involved. Thanks Chris.
Apr 26, 2024
The vehicle was perfectly cleaned and looked like I just
The vehicle was perfectly cleaned and looked like I just drove it off the showroom floor!
Apr 13, 2024
They always do excellent work.
They always do excellent work. They always tell me exactly what I need Or what I don't.
Apr 12, 2024
Christopher Therein took care of my service and he did an
Christopher Therein took care of my service and he did an outstanding job! I was very happy with all the service they provided.
Matthew Bitterhoff
Assistant Service Manager
Jul 17, 2024
Matt was amazing as always with his knowledge and
Matt was amazing as always with his knowledge and excellent customer service. Thank you Matt for always being so pleasant and helpful keep up the good work. You are the best.
Jun 19, 2024
Matt was ahhhmazing!
Matt was ahhhmazing!!!! Went above and beyond! Super friendly and fast! fast! fast! Will definitely be back and requesting Matt! Thank you very much!!!!
May 23, 2024
Service Department Manager Evan is awesome!
Service Department Manager Evan is awesome! Very attentive and honest. Matthew was also great. They always take care of me - thank you guys!
May 15, 2024
Very good experience very pleasant staff and quick
Very good experience very pleasant staff and quick service easy to pick up when car is done
May 05, 2024
Very efficient and friendly I've been there 3 times and
Very efficient and friendly I've been there 3 times and the people have gone out of their way to assist me
Monica Bailey
Assistant Service Manager
May 22, 2025
Outstanding i had my Rav4 in for its check up.
Outstanding i had my Rav4 in for its check up. From the time I pulled my car in till I left everyone spoke politely and positively I would like to hilight 2 persons however. Monica Balley was extremely helpful. She was cheerful and just made me feel good. I explained that I didn’t understand some things relating to the screen with the maps, contacts etc. She immediately had Kiko Mayes come and help me. He was very polite, positive and cheerful. He took time to explain things to me. Thiugh all the staff that I had contact with were good these two, Monica and Kiko were outstanding
May 24, 2024
The dealership delivers great service and the staff are
The dealership delivers great service and the staff are friendly and welcoming. The waiting area is clean and comfortable.
May 15, 2024
Very good experience very pleasant staff and quick
Very good experience very pleasant staff and quick service easy to pick up when car is done
May 08, 2024
I will write about service center!
I will write about service center! No the Dealership. Your Sales and finance dept left bad taste. Anyways Monica in service is the best. Thanks For all she does.
May 05, 2024
James was awesome!
James was awesome! Tell Him from the Muffin lady!! He was very attentive! Great Guy!
James Grigsby
Service Advisor
May 12, 2024
Great service Terrific people.
Great service Terrific people. Easy to set up appointment. They got the work done very quickly. Im Very happy. Thank you.
May 05, 2024
James was awesome!
James was awesome! Tell Him from the Muffin lady!! He was very attentive! Great Guy!
May 03, 2024
Very helpful Answered all my questions about my new Rav
Very helpful Answered all my questions about my new Rav 4 Prime Installed a shield that I provided to prevent theft of catilitic converter
May 01, 2024
I was taken care of promptly and very professionally kept
I was taken care of promptly and very professionally kept updated on my trucks progress then notified when service was completed thank you very much
Apr 14, 2024
Best dealership.
Best dealership. Simply as that. I bought my car in a different dealership but they don’t know what customer service is. So I keep coming back to Toyota Bradenton. Thank you guys.
William Body
Assistant Service Manager
Apr 12, 2025
This has the worst serivce i've ever experieced.
This has the worst serivce i've ever experieced. I bought my care from this dealership and got the pre-paid service plan. Every time i come for an oil change they leave you waiting in your car for 15 minutes before the come out and check you in, then it takes them more than 1.5 hours for them to do the service. I've had my car for over 4 years not and i counting the days till my pre-paid plan is over so i can never come to this dealership again. All the do is make you waste you time in a lobby full of sales people that all they do is want and absolutely no business is done.
May 24, 2024
The dealership delivers great service and the staff are
The dealership delivers great service and the staff are friendly and welcoming. The waiting area is clean and comfortable.
May 15, 2024
Very good experience very pleasant staff and quick
Very good experience very pleasant staff and quick service easy to pick up when car is done
May 09, 2024
I thought the service was completed in good fashion,
I thought the service was completed in good fashion, however, when I drove to Georgia the following week I learned that the “service monitor” had not been reset for the technician.
Jan 18, 2024
Excellent job.
Excellent job. Service Mgr. and staff helped me greatly in taking care of my problems with my car. Thank you.
Blair Smith
Body Shop Estimator
Apr 17, 2024
My Nissan Rogue was repaired at Gettel Toyota collision.
My Nissan Rogue was repaired at Gettel Toyota collision. Their service department provided excellent service, from the time that the car was received, to the day it was ready to be picked up.
Mar 09, 2024
Only used collision center for painting of my Hyundai.
Only used collision center for painting of my Hyundai. All made this experience very comfortable.
Feb 16, 2024
Joan was extremely helpful in selecting the right car for
Joan was extremely helpful in selecting the right car for me and my family. Her professional and personal care was outstanding. Follow up after my purchase made me feel like family and welcomed.
Dec 09, 2023
Only one person could answer any questions?
Only one person could answer any questions? The estimator. Very frustrating and not kept up-to-date. I was told approximately 10 days for my car and it took 25!! Doesn't seem to be enough help. Also my car had good size scuffs & scratches from your center and I had to wait longer than necessary again for someone to look at my car and then get it buffed. Who wants to take a car in to have body work done only to pick it up with more body work needing to be done? All in all disappointed with my service.
Nov 23, 2023
Paint work done in collision center.
Paint work done in collision center. Damaged a different area - requires me to bring it back. Interior dirty - they cleaned it. Seat belt didn't operate correctly - took 2 times to fix. Stopped at store on the way home - car was dead. Turns out the battery cable was loose and the terminal cover off. Fortunately didn't fall off the engine.
Erik Erickson
Body Shop Estimator
Apr 22, 2024
The process start to finish was seamless.
The process start to finish was seamless. The professional work to my vehicle looks great.
Apr 17, 2024
My Nissan Rogue was repaired at Gettel Toyota collision.
My Nissan Rogue was repaired at Gettel Toyota collision. Their service department provided excellent service, from the time that the car was received, to the day it was ready to be picked up.
Jan 17, 2024
Chris is an amazing advisor.
Chris is an amazing advisor. I would not take my car to anyone else. I love the transparency I get with Gettel Toyota of Bradenton and their staff. Not to mention the speed of the work I was in and out in no time at all. If anyone wants to know my vote is to highly recommend this dealership for service.
Jan 17, 2024
Nobody greets you.
Nobody greets you. No communication. Lack of urgency. Customer service training should be mandatory. Take your hard earned money to people who truly care.
Dec 24, 2023
Erik was great.
Erik was great. He helped me understand what to expect and never failed to return my calls or explain the process! I am delighted with the results!
Brianna Feliciano
Service BDC Manager
May 20, 2025
Brianna Feliciano is a wondereful person who helps a lot.
Brianna Feliciano is a wondereful person who helps a lot. She goes above and beyond.
May 19, 2025
Great service, I will definitely be recommending to my
Great service, I will definitely be recommending to my family and friends. Very in time and speedy
May 19, 2025
Excellent service from start to finish—sales team was
Excellent service from start to finish—sales team was knowledgeable, respectful, and made everything stress-free. staff was friendly, transparent, and helpful throughout the entire process.
May 19, 2025
The service team is great!
The service team is great!! I would highly recommend this team to others. Thank you.
Aug 25, 2024
My previous review centered on the purchase experience of
My previous review centered on the purchase experience of a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one individual my recent experience with a service rep, Briana, was far from acceptable. I called the dealership several weeks ago to arrange an oil change and get an update on the air bag recall. Briana promised to get right back to me with more information but three days later still no return call. I followed up and Briana told me that she took a few days off (her schedule indicated she'd be working). No new information was supposedly available on the recall so I asked for her direct extension and that I would call her in a couple of weeks. I did call as indicated and left a message. After no return call for another few days I went to the dealership site and requested a service appointment and planned to get any update on the recall when I arrived. Almost a week later she called me with no apology for the late response only to say she noticed I had already booked an appointment and that she had taken a vacation. When I told her I was upset that there was no return call and that no one covered for her while she was vacationing she attempted to deflect these shortcomings and implied it was my fault. She said that I could have called someone else and then went so far as to ask if I returned calls when I go on vacation. The answer is YES, when I was working I returned calls when on vacation and I also left a voicemail message with TWO additional contacts in the case of an emergency (with phone numbers and email addresses). This is a customer satisfaction business and to blame a customer for her/the dealership's shortcomings is ridiculous and incredibly poor oversight/training. Perhaps this was a back-to-back coincidence but not returning calls as promised or following up in a timely basis is totally unacceptable.
Richard Tirado
Service Advisor
Jun 16, 2026
Sumamente pésima tuve la mala experiencia de ir hoy a dar
Sumamente pésima tuve la mala experiencia de ir hoy a dar mantenimiento al coche de mi esposo y el mío lo cual el servicio no se hizo nos cobraron sin hacer ningún trabajo la ves anterior se tomaron mi agua y dejaron sucio el coche por dentro con pomos de agua no tengo ninguna palabra positiva q dar en este me sentí estafada
May 02, 2024
Representative was detailed and supportive, the
Representative was detailed and supportive, the dealership did not go the extra mile to assist me with our problem
Apr 29, 2024
Ricardo has excellent customer relation skills.
Ricardo has excellent customer relation skills. The experience at Gettel’s was excellent. Thank you
Apr 12, 2024
I hate dealerships, as I have been ripped off in the
I hate dealerships, as I have been ripped off in the past. That was not my experience with Gettel, everyone that worked with me, Matt and Chris and even Terry the glass guy were all outstanding. I did not get ripped off.
Mar 31, 2024
This dealer Has always provided great service except for
This dealer Has always provided great service except for one time when the advisor gave me a lot of false info…but, they may be getting sloppy. There is a large turnover in service personnel. The tech left the cover off my cabin filter cover and I had to fix it myself. They let me out with a service check showing low break fluid without advising me and without adding fluid. And, they have become chintzy. I know dealer prices are higher; they include overhead nd profit that pays for good technicians nd nice place to wait…but, when service charges range over one hundreds dollars at the very least,to add a credit card fee on top of prices that certainly includes that cost as part of the overhead? She’ll, that is just beneath contempt. Why? What is the point? I think maybe Gettel has lost its way.
Priscilla Villafuerte-Zamudio
BDC Manager
May 20, 2024
I recently had the displeasure of trying to do business
I recently had the displeasure of trying to do business with Gettel Toyota of Bradenton. While trying to work a deal on a used car that was listed online for a specific price, this dealer repeatedly gave me sales menus pricing the car higher than its advertised price, by at least a thousand dollars or more. Thee BDC manager Priscilla Villafuerte, sent me multiple menus stating that this was their best offer regardless I had pointed out on several occasions that their price did not reflect what it was very publicly being offered for online. I then received a generic email from the General Manager of the store Damian Gonzalez, I took the opportunity to explain why I’ve not yet purchased the vehicle that he was emailing about about and the dealerships sales tactics because nobody in their right mind wants or needs $3000 worth of “Gettel Advantage” products which have nothing to do with the actual car artificially inflating the price of the car those very same $3000. It’s pure profit to the dealer if anybody wasn’t sure. So due to the intangible products (Gettel Advantage) and the sale price of the vehicle not being honored or matching what it’s listed for online, the price was $4000-$5000more than it should have been because they’re being greedy and unethical. So thank you Damian Gonzalez and the others at Gettel Toyota of Bradenton for giving me the opportunity to shop for a 4Runner and find much better offers elsewhere and Damian you sent a other email encouraging me to leave the dealership a review, so here you are.
Mar 30, 2024
Had a very pleasant experience with this dealership.
Had a very pleasant experience with this dealership. The sales representative, Joy,, was excellent or better!!!!
Mar 22, 2024
I had a great experience buying a new 2024 Sienna at
I had a great experience buying a new 2024 Sienna at Gettel Toyota of Bradenton. Daisy Valle responded right away to my online inquiry. Soon after, I received all the information I requested and quotes from Priscilla Villafuerte. Priscilla kept in touch with me and we were able to secure a deal for my trade in with Ryan. When I arrived at the dealership, Michael Dephoure had an assortment of things already done for me ahead of time, which resulted in me getting in and out pretty quickly with my new Sienna. Max from finance was polite and made the finance and signing process effortless. I think overall this has been the smoothest interaction I have had with a dealer when it comes to acquiring a new vehicle.
Feb 01, 2024
Claudia and the manager were straight forward.
Claudia and the manager were straight forward. Made this process very easy and found the car fit my needs did not haggle
Oct 02, 2023
Who is Christopher Tyron I would rate yellow Toyota
Who is Christopher Tyron I would rate yellow Toyota service as outstanding in the salesforce as outstanding I would strongly suggest to anyone do not use southeast Toyota financing. They have been condescending and a little help to me.
Alexander Alvarado Jr.
Sales Manager
Sep 06, 2024
I bought a 2022 Toyota Corolla Cross with the help of Joe
I bought a 2022 Toyota Corolla Cross with the help of Joe Rodriguez and Alex Alvarado. I had an outstanding experience working with them They were incredibly knowledgeable, patient, and attentive throughout the process. They took the time to understand my needs and preferences, and they helped me find the perfect vehicle within my budget. What impressed me most was their professionalism and willingness to answer all of my questions without any pressure. I truly felt like they had my best interest in mind, and their friendly, approachable attitude made the experience smooth and enjoyable.
May 11, 2024
I had a very good experience with the dealership when i
I had a very good experience with the dealership when i recently purchased a 2023 Toyota Tacoma.
May 08, 2024
I will write about service center!
I will write about service center! No the Dealership. Your Sales and finance dept left bad taste. Anyways Monica in service is the best. Thanks For all she does.
Mar 13, 2024
My wife and I are very happy to have gotten our vehicle
My wife and I are very happy to have gotten our vehicle at Toyota Bradenton because the service was very good and I recommend them 100%.
Mar 10, 2024
This time was very good!
This time was very good!!!!!experience, totally different at december 2018 when we bought a sequoia. Thank you to all the guys.
Larry Allen
Collision Advisor
Apr 26, 2024
I went to other dealers and they could not finish job in
I went to other dealers and they could not finish job in a timely fashion. Toyota was fast and great service.
Apr 17, 2024
My Nissan Rogue was repaired at Gettel Toyota collision.
My Nissan Rogue was repaired at Gettel Toyota collision. Their service department provided excellent service, from the time that the car was received, to the day it was ready to be picked up.
Apr 13, 2024
They always do excellent work.
They always do excellent work. They always tell me exactly what I need Or what I don't.
Feb 15, 2024
Wasn't notified when car was done Had to go to shop to
Wasn't notified when car was done Had to go to shop to find out on Thursday,
Jan 13, 2024
it seemed like there was way more work than the workers
it seemed like there was way more work than the workers could handle . it was difficult for Larry to tell me when starting the work was going to happen. He also had a hard time knowing when it was to be finished . i know you are swamped but i still would have appreciated better communication. It's a brand new car and they did a great job on the work they did ,just like off the show room and drives amazing.
Michael Brewer
Finance Manager
Apr 13, 2025
I purchased a car in Sept of 2024 with Gettel.
I purchased a car in Sept of 2024 with Gettel. I did not receive copies of my paperwork after the purchase. I tried 3 times to get the finance office to send me electronic copies but had no luck. Then during tax season (April 2025), I reached out with 5 voice mails and two emails (one to the finance manger and one to the general manager). I never got a single response. This is such BAD business to not respond to my inquiries. I will NEVER purchase a car from this dealership again nor would I recommend them to anyone else.
Jan 29, 2025
Very bad shopping and problem-solving experience .
Very bad shopping and problem-solving experience . I feel cheated and cheated. After overcharging for my car I was ignored when it came to a problem
Jan 11, 2025
Thank you for making the purchased of my vehicle so easy,
Thank you for making the purchased of my vehicle so easy, thank you to the entire team and for taking care the problem I had with my vehicle key. You are a Gentleman and I appreciate your effort to make my purchasing experience so easy. Frank Solorzano
May 29, 2024
I purchased a 2013 Mazda CX5 when I drove home the low
I purchased a 2013 Mazda CX5 when I drove home the low fuel light. I had to stop half way home to gas up. I can't believe the dealer sold me a car with an empty gas tank. Very disappointed
May 24, 2024
The dealership delivers great service and the staff are
The dealership delivers great service and the staff are friendly and welcoming. The waiting area is clean and comfortable.
Luis Gonzalez
Assistant Service Manager
May 31, 2024
Excellent customer service and time for service they take
Excellent customer service and time for service they take care of my vehicle with five starts
May 06, 2024
Luis was efficient, friendly and everything I expect when
Luis was efficient, friendly and everything I expect when I come to Gettle. I love my Toyota and still have not one regret buying it here. Thank you Bradenton team for all your hard work.
May 02, 2024
Monica& mechanic always doing a great service.
Monica& mechanic always doing a great service. WhoPick the phone to transfer was not nice.
Apr 29, 2024
I purchased a new car from Gettel more than a year ago.
I purchased a new car from Gettel more than a year ago. At the time, they were only able to provide one key. Prior to my last service, in January 2024, I was told that my key was available. However, after my oil change, etc., they didn't have time to program it that day. So, I returned last week for it to be programmed. Luis took my car back to the service center. A little over an hour later, he returned to tell me that they were short-staffed, and it would likely be two more hours before my key was ready. I had an appointment I had to get to, so I asked for my car and left without the key for the second time. Luis was very professional and polite, but the service center has failed twice now.
Mar 31, 2024
It was a very clean and friendly facility, I was
It was a very clean and friendly facility, I was instantly helped from the moment I got off my vehicle. Everyone I interacted with was amazing and they were all nice.
Daniela Coello
Sales Professional
Jan 29, 2025
Very bad shopping and problem-solving experience .
Very bad shopping and problem-solving experience . I feel cheated and cheated. After overcharging for my car I was ignored when it came to a problem
Maria Diaz
Business Development
Mar 06, 2025
Misleading online advertising 3 vehicle s were priced on
Misleading online advertising 3 vehicle s were priced on line 7000 off the price said they all had deposit on them and were going to be picked up on Saturday this was Wednesday night at 8 pm I called the next morning and they said all 3 were picked up all ready I believe that they do this to get people in the store I am going to get with the state and South East Toyota and try to get some answers
David Sacta
Assistant Service Manager
May 09, 2024
I miss the outstanding service I received from Steve, who
I miss the outstanding service I received from Steve, who I was saddened to hear is no longer with Gettel. However, my first experience with David was great! I appreciated the call at the one hour mark with an update. He was kind, professional, and detailed in explaining the slight delay in the service completion on my vehicle. I would like to make a recommendation. When I drove up into the service bay, there were six employees standing around. One gentleman directed me where to park. But when I got out of my vehicle, not a single personal acknowledged me, or welcomed me, or even looked my way. Where’s the love? Where are the smiles? I did not feel welcome. It wasn’t until David came out from the building was I greeted and felt I was seen. The six were busy on their phones. Not a good image.
Jesse Austin
Parts Director
Joe Herreo
Sales Professional
